BmyGuest - Arroios Lisbon Apartment

Disappointing
Traveller Type: Family with Young Children
  : So I didnt like that I had to go to a different location for the keys, no Air conditioner. It was hard to find the office to pick up keys the girl that met me was incredibly rude I understand I was late but I had no gps as my phone died I asked if she would meet us at the condo as I didnt know nor was I informed that I had to go to a separate location for the keys, too she said no, and she wouldnt draw a map or print one for me to get back to the condo ! I really didnt think the apartment was that clean. All in all not a good experience at all

Good
Traveller Type: Family with Young Children
  : Very spacious and comfortable
  : Shower is not fixed and you have to check in in a different location, if you do not have a car, that would be a problem for sure

Very Poor
Traveller Type: Family with Young Children
  : spacious
  : -zero hot water for shower or kitchen on day 1- unresponsive owners to fix it, booking.com could not get hold of them, apparently you need to leave the window open in the kitchen, even then the water would go hot & cold running a tap as geyser is old- very loud at night - every single night, not just a Saturday, week nights too, the bar downstairs is loud with music, people singing, making noise, can hear the cars in the road- left the baby crib in the packet with no bedding, we had to assemble and make our babies bed, poor service- the indoor parking is not suitable for a large car, it is very tight and narrow to get in, very stressful, someone parked their car in the road in front of the parking garage, making it difficult for me to get in, which resulted in me scratching the whole side of the car against the garage, if you have a car look for adifferent place - dirty pots to cook with, they need ascrub clean, probably because they dont provide guests with any cleaning / dishwasher detergent- some cooking utensils are so old they are rusted, very dangerous for ones health to use - other than some salt, they provided zero basics, which is rare for an apartment booking, no spare rubbish bags, no sugar, no tea/coffee, no washing detergent, nothing- the area is very run down, a lot of homeless people on the streets surrounding, would not feel safe for a female to walk around at night - the check in process is inconvenient, you have to drive to another spot 6 minutes away, on a busy road, very difficult to find parking to collect the keys and pay deposit- we felt like the people running the place really didnt care that we had all these things doing wrong, unlike Airbnb where they make a plan for you otherwise their personal rating will be impacted, which isnt the case on booking.comIn conclusion not worth staying here if you are a family, especially with a baby, and if you have a car, or if you want to get a good nights rest

Very Good
Traveller Type:
  : The apartment was a fair way up out of the city, but on metro lines if they are your thing. We are walkers, so approx 30 minutes walk down town and a biy longer to get back up the hill. Beautifully set out 2 bedroom 2 bathroom apartment as pictured, but no AC in the middle of a heat wave. No fans etc and bars/ restaurants down below the apartment, that were very noisy until approx 2am, so having thr windows open for air meant bright lights and LOTS of noise.
  : The lack of AC, no fans, no sharp knife to cut up bread etc, we had to buy one which is not ideal when travelling internationally. Having to go to a different place to collect keys added stress to our driver. Lisbon is a very big busy city now!

Wonderful
Traveller Type: Family with Young Children
  : Really spacious apartment close to cafes and restaurants, minute walk from metro and bus station. Parking
  : A bit noisy at night

Wonderful
Traveller Type:
  : clean and confortable
  : having to go to a different address to chech in a.nd collect the keys

Very Poor
Traveller Type: Family with Young Children
  : Regular apartment, nothing special, very nice cafe for breakfast nearby
  : First: you cannot check in the apartment normally, you have to go the Welcome Center, which is 2 km away. I have never experienced something like this, very uncomfortable.Second: if you come too early and want to leave the luggage in the Welcome Center, they are charging 6 EUR per luggage item. The fact, that you stay at their property does not make the service complimentary.Third: they blocked 100 EUR deposit on my credit card and I had to contact booking.com to have the deposit returned - 1 week after checkout.The most important thing: the check in is at 4 PM. We arrived at the Welcome Center 2 hours before, the apartment has not been ready yet, they gave us the key and told us, they would text us if the apartment is ready before 4 pm. If they dont text us, we can go there at 4. We went for lunch, They did not text us, so we arrived at the apartment at 4.10 PM. The apartment has not been cleaned (pictures included). The cleaning staff arrived 10 minutes later. We called the staff from the Welcome Center and the lady named Rafaela started to shout at me: LISTEN TO ME! LISTEN TO ME! THIS IS WHY WE SHOULD NOT GIVE YOU THE KEY!.No single word of apology, just shouting and rude texts on Whats App. And then she just called the cleaning ladies and ordered them to leave without finishing cleaning - true story. Fortunately they at least cleaned the beds. Outrageous. I have never experienced something like this, renting hundreds of apartments around the World.Avoid BMY Guest at all costs.